|Q: My employees are asking me questions about how to use Virtual Visits, do you have information I can post?|
A: We have received several requests for information and we are working diligently to get this information put together. As soon as it is available, we will get it sent out. In the meantime, please feel free to share the information provided in this email.
Q: What information do I need to have available when I call?
A: As you can imagine, this is a very dynamic situation and therefore we expect this information may change. If you have insurance coverage, that information will be collected at the time of the call, although we will not be billing insurance for your visit. In addition, our providers will be asking questions related to your health-to include: fever, cough and shortness of breath. Patients should also be prepared to discuss any pre-existing conditions and any current medical conditions to include current medications and allergies. Patients can also expect to be asked about travel history within the last 14 days.
Q: Can I get a sick note for work?
A: As standard practice, we will provide a sick note to our patients as necessary. We will provide information to individuals on when they can return to work based on symptoms and diagnosis. We will not be able to provide ‘”well notes” indicating individuals are able to report to work if they are not currently exhibiting symptoms of illness.
Q: Can a child be seen through a Virtual Visit?
A: Children ages 2 years and older can be seen through Virtual Visits, but still may be referred as necessary. If a child is being seen via Virtual Visits we ask that you please have their current height and weight available.
Q: What happens if it is determined that I am at risk of having COVID-19?
A: Some people will be asked to self-quarantine for 14 days, with no additional testing (even if exhibiting signs/symptoms of illness). Some individuals may be identified as requiring referral for additional testing at which time the provider will provide that direction. Those exhibiting severe symptoms, may be referred to Urgent Care/Emergency Room as appropriate.
Q: What if I need assistance in starting my Virtual Visit?
A: For assistance, please call us at 417-269-TMED(8633).