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Mercy’s On-Going Response to COVID-19

Here are some recent updates from the hospitals and clinics within Mercy Springfield Communities:

  • Visitor Restrictions (for both hospital and clinic locations):
    • Patients can have one visitor per day. Exceptions may be made for those who are near end-of-life.
    • Only parents will be allowed in our neonatal intensive care unit, and in-person prenatal classes are canceled. You can access online prenatal classes at
    • Unless they are seeking treatment, no one under age 18 will be permitted in Mercy hospitals or clinics. Exceptions may be made for young children accompanied by parents/guardians if childcare isn’t available.
    • All patients coming to the emergency room (ER) in Springfield should continue to follow the signs and use the north entrance of the hospital.
    • Laboring mothers in Springfield should continue to come in the Mercy Kids (east) entrance, as should patients coming to our St. Jude affiliate clinic. This will separate our pediatric cancer patients, who have weakened immune systems, from the general visitor population.


  • Visitor Screenings:
    • Screenings are being done at all the following locations:
      • Mercy Hospital Springfield
      • Mercy Kids Children’s Hospital
      • Mercy Heart Hospital Springfield
      • Mercy Orthopedic Hospital Springfield
      • Mercy Rehabilitation Hospital Springfield
      • Mercy Hospital Aurora
      • Mercy Hospital Cassville
      • Mercy Hospital Lebanon
      • Mercy St. Francis Hospital (Mountain View, Missouri)
  • Upon arrival, visitors should be prepared to have their temperature checked and provide information regarding their recent travel history. Due to facility logistics at Mercy St. Francis Hospital, the cafeteria will be closed to visitors.
  • At Mercy Hospital Springfield, all visitorsshould use the main south entrance. Patients can still access valet parking at the Heart Hospital (west) entrance.


  • Postponement of some elective surgeries
    • Mercy will begin to postpone some elective surgical procedures that are not urgent
    • Mercy’s decision impacts patients at its hospitals in Springfield, Aurora, Cassville, Lebanon and Mountain View, Missouri.
    • Patients whose procedures are impacted will be notified as soon as possible, but since this is a fluid and evolving situation, there is no specific time frame for surgeries that may be postponed.
    • Patients should assume that their procedure will continue as scheduled unless told otherwise.


  • Springfield-Greene County Mobile Testing Site
    • This site was set up to assess community disease prevalence of mildly affected patients in efforts to reduce the volume of patients seen in local clinics and emergency departments.
    • This testing site will only be available to patients referred by a physician. Members of the public will not be able to respond onsite for screening on their own.
    • Mercy, along with Cox Health and Jordan Valley Community Health Center, are working with the health department to staff the site.
    • Contact information for health departments, both state and local, regarding COVID-19 questions:
      • Missouri Department of Health and Senior Services hotline: 877-435-8411
      • Springfield-Greene County Health Department: 417-874-1211


Reminder: Patients with COVID-19 have a fever, dry cough, and may experience shortness of breath. Mercy patients with mild symptoms can access a virtual “e-visit” through MyMercy (, which is available online or on the app store.

If you have more severe symptoms and suspect you may have the virus, please call 417-820-2115 on your way to the ER at Mercy Hospital Springfield. We will be prepared to greet you at the door.

For more information and the latest updates regarding Mercy’s ongoing COVID-19 efforts, please visit